Privacy Policy

1. Introduction

Welcome to [Your Company Name] ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our sales SaaS platform and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, company details)
• Payment and billing information
• Communication preferences
• Support requests and feedback

2.2 Information We Collect Automatically

• Usage data and analytics
• Device information and IP addresses
• Cookies and similar tracking technologies
• Performance and error logs

2.3 Third-Party Integration Data

Our Service integrates with various messaging platforms and communication channels, including but not limited to:

• WhatsApp Business API
• Gmail/Google Workspace
• Microsoft Outlook/Office 365
• Slack
• Telegram
• SMS/Text messaging services
• Social media messaging platforms
• Customer relationship management (CRM) systems

When you connect these services to our platform, we may collect and process:

• Message content, metadata, and attachments
• Contact information from conversations
• Conversation history and thread data
• User identifiers and profile information
• Timestamps and interaction patterns
• Business account information and settings

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our Service
• Process transactions and manage billing
• Send service-related communications
• Provide customer support and respond to inquiries
• Analyze usage patterns and optimize performance
• Ensure security and prevent fraud
• Comply with legal obligations
• Facilitate communication between users and customers
• Generate business insights and analytics
• Personalize user experience and recommendations

4. Data Encryption and Security

4.1 Data Encryption Standards

We implement enterprise-grade, military-strength encryption protocols to protect your data:

4.2 Security Measures

• Multi-factor authentication (MFA) for account access
• Regular security audits and penetration testing
• Access controls and role-based permissions
• Secure development practices and code reviews
• Incident response and breach notification procedures
• Employee security training and background checks

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who:

• Host our infrastructure and services
• Process payments and billing
• Provide analytics and monitoring tools
• Deliver customer support services
• Integrate with messaging platforms

All third-party providers are contractually bound to maintain the same level of data protection and security.

5.2 Legal Requirements

We may disclose your information when required by law, including:

• Court orders or legal proceedings
• Government investigations
• Compliance with applicable regulations
• Protection of our rights and safety

6. Data Retention

We retain your information for as long as necessary to:

• Provide our Service
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Data retention periods vary by data type and purpose. You may request deletion of your data, subject to legal and contractual requirements.

7. Your Rights and Choices

7.1 Access and Control

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of certain communications
• Restrict or object to processing

7.2 Communication Preferences

You can manage your communication preferences through your account settings or by contacting our support team.

7.3 Third-Party Integrations

You control which third-party services connect to our platform. You can:

• Revoke access to connected services
• Modify integration permissions
• Delete integration data
• Control data sharing preferences

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses
• Adequacy decisions
• Binding corporate rules
• Other approved transfer mechanisms

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on our website
• Sending email notifications to registered users
• Displaying prominent notices in our Service

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

11. Compliance and Certifications

We are committed to maintaining compliance with applicable data protection laws and regulations, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Health Insurance Portability and Accountability Act (HIPAA) where applicable
• Industry-specific regulations and standards

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

13. Complaints and Dispute Resolution

If you have concerns about our data practices, you may:

• Contact our support team directly
• File a complaint with relevant data protection authorities
• Seek resolution through alternative dispute resolution mechanisms

We are committed to addressing all privacy concerns promptly and fairly.